CaringUp

WeCare Terms and Conditions

Effective Date: 26 January 2026Last Updated: 26 January 2026

1. Acceptance and Binding Agreement

These WeCare Platform User Terms and Conditions (“Terms”) are a legal agreement between you (“User”, “you”) and Caring Up Pte. Ltd. (“CaringUp”, “we”, “us”, “our”). By accessing or using the WeCare web-based analytics portal and related services (the “WeCare Platform” or “Services”), you agree to be bound by these Terms.

Your access is granted on behalf of your employer or the organization you represent (“Client Organization”). If a Master Service Agreement (“MSA”) exists between CaringUp and your Client Organization, your use of the WeCare Platform is subject to these Terms and that MSA. These Terms are incorporated into and subject to the terms of that MSA, and in the event of any conflict, the MSA shall prevail. If no MSA is in effect, these Terms constitute the entire agreement between you and CaringUp regarding your use of the WeCare Platform for the permitted pilot or trial period.

2. Account Registration and Security

You must provide accurate and complete registration information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify CaringUp of any unauthorized use of your account or any other security breach.

3. License and Acceptable Use

3.1. Limited License:

Subject to these Terms (and the MSA, if applicable), CaringUp grants you a limited, non-exclusive, non-transferrable, revocable license to access and use the WeCare Platform solely for the internal business purposes of your Client Organization.

3.2. Use Restrictions:

You shall not, and shall not permit others to:

  • Copy, modify, create derivative works of, reverse engineer, decompile, disassemble, or attempt to derive the source code of the WeCare Platform;
  • Use the WeCare Platform to build a competitive product or service, or for any benchmarking or comparative purposes;
  • Use any automated means (e.g., bots, scrapers, spiders) to access or collect data from the WeCare Platform;
  • Remove any proprietary notices or labels;
  • Transmit any viruses or malicious code, or interfere with the integrity or performance of the WeCare Platform;
  • Use the WeCare Platform in any unlawful manner or for any fraudulent purpose.

4. Data Protection, Privacy, and Local Compliance

4.1. Acknowledgment of Sensitive Data:

You acknowledge that the WeCare Platform provides access to data from the CareAide application, which may include sensitive personal and health information. You shall handle all such data with the utmost care and only for authorized purposes.

4.2. Comprehensive Compliance:

You agree to access, use, store, process, and transfer (including any download or export) any data made available through the WeCare Platform (“Platform Data”) in strict compliance with:

  • All applicable local, national, and international laws, regulations, and professional policies governing data protection, privacy, and healthcare information in your jurisdiction and the jurisdiction of the data subjects (e.g., PDPA, GDPR, HIPAA, etc.);
  • The data protection obligations set forth in any applicable MSA; and
  • Our Privacy Policy (available at https://caringup.com/privacy-policy/).

4.3. International Data Transfers:

Platform Data is stored and processed primarily in Singapore. To provide the Services, CaringUp may use service providers and infrastructure located in other countries. Where such transfers occur, we implement safeguards (such as standard contractual clauses) as required by law. You acknowledge this and are responsible for ensuring any subsequent transfer or use of downloaded data by you complies with applicable cross-border data transfer rules.

4.4. Specific User Obligations:

You shall:

  • Use Platform Data only for authorized business purposes related to the services of your Client Organization, as defined in any applicable MSA or as otherwise expressly authorized by CaringUp in writing;
  • Not disclose, sell, transfer, or distribute Platform Data to any external third party or use it for any unauthorized purpose, including personal use, research, or marketing, without the explicit consent of the data subject and/or prior written authorization from CaringUp;
  • Implement appropriate security measures to protect Platform Data against unauthorized access, loss, or breach;
  • Immediately notify your Client Organization's designated administrator and CaringUp (at dataprotection@caringup.com) if you become aware of any actual or suspected unauthorized access, loss, or breach of Platform Data;
  • Promptly cooperate with your Client Organization and CaringUp in responding to and fulfilling any valid requests from data subjects exercising their rights under applicable data protection laws (e.g., access, correction, deletion);
  • Cease using and securely delete or return all Platform Data (including downloaded copies) upon termination of your access or upon request by CaringUp or the data subject, in accordance with applicable law.

4.5. Compliance Audits:

You agree that CaringUp and/or your Client Organization may, upon reasonable notice, audit or monitor your access to and use of the WeCare Platform (including log files and data export activities) to ensure compliance with these Terms, any applicable MSA, and applicable law.

5. Partner Content and Campaigns

The WeCare Platform may display or provide access to health information, educational content, or awareness campaigns from CaringUp’s trusted partners. Such content is provided for informational purposes only. CaringUp does not endorse specific products or services, and the presence of partner content does not constitute medical advice. Your interactions with any third-party content are subject to your independent review and discretion.

6. Intellectual Property Rights

All rights, title, and interest in and to the WeCare Platform, its underlying software, documentation, and all related intellectual property rights are and shall remain the exclusive property of CaringUp and its licensors. Except for the limited license granted in Section 3, no other rights are granted.

7. Nature of Service; No Medical Advice; Use of Outputs

THE WECARE PLATFORM IS AN INFORMATIONAL AND DECISION-SUPPORT TOOL ONLY. THE DATA, ANALYTICS, INSIGHTS, AND REPORTS PROVIDED (“OUTPUTS”) ARE NOT INTENDED TO BE, AND SHALL NOT BE CONSTRUED AS, MEDICAL ADVICE, CLINICAL DIAGNOSIS, OR TREATMENT RECOMMENDATIONS. OUTPUTS ARE NOT A SUBSTITUTE FOR THE PROFESSIONAL JUDGMENT OF A QUALIFIED HEALTHCARE PROVIDER.

YOU AND YOUR CLIENT ORGANIZATION ARE SOLELY RESPONSIBLE FOR ALL DECISIONS AND ACTIONS TAKEN BASED ON THE WECARE PLATFORM OR ITS OUTPUTS. YOU MUST NOT USE OR DISTRIBUTE OUTPUTS, ESPECIALLY THOSE CONTAINING PERSONAL OR HEALTH DATA, OUTSIDE THE SCOPE OF YOUR EXPRESS AUTHORITY AND IN VIOLATION OF THESE TERMS OR APPLICABLE LAW.

8. Termination

CaringUp may suspend or terminate your access to the WeCare Platform immediately, without liability, if we reasonably believe you have violated these Terms, any applicable MSA, or applicable law. Upon termination, your right to access the Platform ceases immediately.

9. Disclaimer of Warranties

THE WECARE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, CARINGUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARINGUP AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WECARE PLATFORM.

11. Indemnification

You agree to indemnify, defend, and hold harmless CaringUp, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms, (b) your misuse of the WeCare Platform or Platform Data, or (c) your violation of any applicable law or third-party right.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or relating to these Terms shall be subject to the dispute resolution mechanism set forth in any applicable MSA. If no MSA applies, the dispute shall be referred to the courts of Singapore.

13. General Provisions

13.1. Entire Agreement:

These Terms, together with any applicable MSA and the Privacy Policy, constitute the entire agreement between you and CaringUp regarding your use of the WeCare Platform.

13.2. Severability:

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.3. Survival:

Sections 4 (Data Protection), 5 (Partner Content), 6 (Intellectual Property), 7 (No Medical Advice), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), and 12 (Governing Law) shall survive termination of your access.

13.4. Changes to Terms:

We may modify these Terms at any time. We will provide notice of material changes via the WeCare Platform or email. Your continued use after the effective date constitutes acceptance.

14. Contact Information

For questions about these Terms:

  • Caring Up Pte. Ltd.
  • ATTN: Legal Department
  • 1 Wallich St, #14-01 Guoco Tower, Singapore 078881
  • Email: legal@caringup.com

For privacy inquiries:

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