CareAide Terms and Conditions

1. Eligibility and Acceptance

You must be at least 18 years old and have the legal capacity to enter into these Terms to create an independent CareAide account. If you are under 18, a parent or legal guardian must create and manage your profile as a Dependent within their account (see Section 9). By using the App, you confirm your acceptance of these Terms and our Privacy Policy.

2. Nature of the Service and Important Disclaimers

3. Your Account and Responsibilities

• You must provide accurate and complete registration information and keep it updated.
• You are responsible for all activities under your account and for safeguarding your login credentials.
• You may use the App only for personal, non-commercial purposes.
• You agree not to misuse the App by, for example: interfering with its operation; attempting unauthorized access; uploading viruses or harmful code; reverse engineering the App; or using it for any unlawful purpose.

4. Intellectual Property Rights

• We own or license all rights, title, and interest in and to the CareAide App, including its software, design, features, and all related intellectual property.
• We grant you a limited, non-exclusive, non-transferable, and revocable license to use the App for your personal use in accordance with these Terms.
• You may not copy, modify, distribute, sell, or lease any part of the App without our written permission.

5. User Content and Data

• You own the personal data and health information you input into the App ("Your Data").
• By using the App, you grant us the necessary license to process, store, and display Your Data to provide the Service to you, as detailed in our Privacy Policy.
• You are solely responsible for the accuracy, legality, and completeness of Your Data.

6. Sponsored Upgrades and Corporate Codes

• You may apply a corporate or sponsor code to upgrade your account (e.g., to "CareAide Plus").
• Applying a code requires your explicit consent to share limited profile information (e.g., name, email) with the sponsor for verification purposes.
• Sponsors do not receive your personal health data, medication lists, care logs, or any other sensitive health information through a standard upgrade. Your health data remains private within your account.
• If a sponsor offers a specific care support program (like WeCare) that involves sharing health data, this will be presented as a separate, explicit choice requiring your additional consent at that time.

7. Termination and Account Deletion

• You may terminate your account and request deletion of your associated data at any time via the in-app settings. Please note that simply uninstalling the App from your device does not automatically delete your account or data from our servers.
• You may also request account and data deletion by emailing our Data Protection Officer at dataprotection@caringup.com.
• We may suspend or terminate your access to the App immediately if you violate these Terms, engage in fraudulent or illegal activity, or misuse the Service.
• Upon termination, your right to use the App ceases immediately. Provisions of these Terms that by their nature should survive (such as disclaimers, limitations of liability, and intellectual property rights) will survive.

8. Family Accounts (Dependents)

• A parent or legal guardian ("Primary User") may create a profile for a child under 18 ("Dependent") within their own account.
• The Primary User affirms they have the legal authority to do so and consents to the processing of the Dependent's data on their behalf.
• The Primary User is solely responsible for all activity and data within the Dependent's profile.
• When a Dependent turns 18, they may request to assume independent control of their profile.

9. Disclaimers and Limitation of Liability

• THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WE DO NOT GUARANTEE THAT THE APP WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CARINGUP NOR ITS DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF THE APP.
• OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT OF ONE HUNDRED SINGAPORE DOLLARS (S$100) OR THE TOTAL FEES YOU HAVE PAID TO US IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, WHICHEVER IS LESS.

10. Indemnification

You agree to indemnify, defend, and hold harmless CaringUp and its affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• (a) your use of the App, including participation in any sponsored upgrade or corporate program;
• (b) your violation of these Terms;
• (c) your violation of any third-party right; or
• (d) any content you submit or post.

11. App Stores (Apple & Google)

• If you downloaded the App from the Apple App Store, you acknowledge that these Terms are between you and us, not Apple. Apple is not responsible for the App or its content.
• If you downloaded the App from the Google Play Store, you acknowledge that these Terms are between you and us, not Google. Google is not responsible for the App.

You must comply with the applicable App Store's terms of service. Any in-app purchases or subscriptions (if offered) are also subject to the respective App Store's payment terms and conditions.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Changes to These Terms

We may modify these Terms at any time. We will notify you of significant changes by posting the new Terms in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes your acceptance of the new Terms.