Coins, Badges, Coupon and Gift
Is CareAide free?
What are CareCoins and CareBadges?
CareBadge represents your medication adherence and your status amongst other users. The better you rank, the more additional rewards you unlock. We assess your adherence every week. Everyone starts with Diamond CareBadge (the highest level) and retain the status as long as follow your prescription 100%. If you score between 90-99%, you get a Ruby badge. Maintaining Ruby CareBadge (or above) unlocks discount coupons and vouchers from our partners.
Do I have to upgrade to Premium to use CareAide?
Can I add dependents if I am not a Premium User?
Can I cancel my premium subscription?
Yes, if you purchased a Premium subscription through an in-app purchase. If you have purchased it through one of our partners, please reach out to us. You can cancel your subscription from the Apple App Store or Google Play.
Can I upgrade to a Premium membership using CareCoins?
Is my data private?
Why am I not getting notifications and pill reminders?
I have changed my phone number. Can I use my subscription with the new number?
What is a remote care feature?
What is CareAide?
What is the difference between Guardian, CareFriends and Dependent?
Guardians can add dependents (patients) to their account to manage their medications, even if they all live separately.
CareFriends are your family members, friends or caregivers who support the patient but are not responsible for the care. The CareFriends receive notifications when the patient misses their medicine schedule. We believe the support from CareFriends can provide the encouragement needed for the patients to stay on track. By default, CareFriends cannot see the medication schedule unless the dependent or the guardian allows them. Unlike guardians, CareFriends cannot modify the medication schedule – even if they are allowed access to it.
How many dependents can I add?
How do I move my CareAide account to a new device?
Can I use my CareAide account on two devices at the same time?
What is CareFriend?
How is my data protected?
We take data security very seriously. The data is encrypted during transmission and stored securely – in strict compliance with HIPAA. Our teams do not access your data, and we do not share it with any third-party. We delete your data permanently if you do not use the app for more than 6 months.
Is my data private?
How do I report a problem with the app?
We would really appreciate that. Please click the Support/Help button within the CareAide app, or you could email us at email@example.com
How do I suggest improvements to the app?
We really appreciate your feedback. Please email us at firstname.lastname@example.org
What is CareBadge?
What are CareCoins?
What is the difference between CareBadge and CareCoins?
CareBadge status unlocks discount coupons and vouchers, while CareCoins allows Premium members to exchange coins for cash gift cards from popular retail stores. Please note that all subscribed users can earn CareCoins, but only Premium members can exchange them for gift cards.
How do CareBadges work?
Do I have to purchase Premium to have a CareBadge?
No. All registered users have a CareBadge. The diamond CareBadge (the highest level) is awarded to everyone upon registration. You can retain the CareBadge by following your prescription schedule.
Do I need to purchase a Premium subscription to use discount vouchers?
Why do I not see discount coupons in Rewards?
There could be a few reasons. Guests Users don’t have access to discount vouchers. If you’re a Guest Users, consider registering – it’s free. Registered Users with a. Ruby CareBadge and above have access to the discount coupons. If you meet the above criteria and still do not see any coupons and vouchers the please drop us a note at email@example.com.
Who can earn CareCoins?
Who can use CareCoins?
How do I earn CareCoins?
How can we use CareCoins?
Do I have to buy a Premium subscription to use CareCoins?
How to redeem gift cards using CareCoins?
Can I cancel the gift card I purchased with CareCoins and get CareCoins refunded?
Unfortunately, we are unable to do that.
Can I use CareCoins to pay for my CareAide Premium subscription?
Yes. CareCoins can be used to upgrade to a Premium membership. Simply go to the Rewards page, select the Upgrade option and press on ‘Get’.